{"id":2942,"date":"2024-07-24T14:38:49","date_gmt":"2024-07-24T05:38:49","guid":{"rendered":"https:\/\/en.dev.vietcafe-learning.com\/material\/?p=2942"},"modified":"2025-02-21T13:12:19","modified_gmt":"2025-02-21T04:12:19","slug":"business5","status":"publish","type":"post","link":"https:\/\/en.dev.vietcafe-learning.com\/material\/business5\/","title":{"rendered":"Business 5: Customer Complaint Email Reply\/Tr\u1ea3 l\u1eddi email ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

EMAIL SAMPLE:<\/span><\/h2>\n

 <\/p>\n

\n

K\u00ednh ch\u00e0o qu\u00fd kh\u00e1ch,<\/span>
\nDear Valued Customer,<\/p>\n

T\u00f4i t\u00ean l\u00e0 Nguy\u1ec5n V\u0103n An, t\u1eeb ph\u00f2ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f4ng ty BTS.<\/span>
\nMy name is Nguy\u1ec5n V\u0103n An from the BTS Customer Service Department.
\nC\u00e1m \u01a1n qu\u00fd kh\u00e1ch \u0111\u00e3 lu\u00f4n quan t\u00e2m, tin t\u01b0\u1edfng v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty ch\u00fang t\u00f4i.<\/span>
\nThank you for your continued interest, trust, and use of our company’s services.<\/p>\n

Li\u00ean quan \u0111\u1ebfn n\u1ed9i dung ph\u1ea3n \u1ea3nh th\u00e1i \u0111\u1ed9 v\u00e0 phong c\u00e1ch ph\u1ee5c v\u1ee5 kh\u00f4ng t\u1ed1t c\u1ee7a nh\u00e2n vi\u00ean t\u1ea1i c\u1eeda h\u00e0ng chi nh\u00e1nh \u0110\u00e0 N\u1eb5ng, ch\u00fang t\u00f4i th\u00e0nh th\u1ea5t xin l\u1ed7i \u0111\u00e3 mang \u0111\u1ebfn cho qu\u00fd kh\u00e1ch tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t t\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i.\u00a0<\/span>
\nRegarding the feedback on the poor attitude and service style of our staff at the Da Nang branch, we sincerely apologize for the unpleasant experience you had at our store.<\/p>\n

Hi\u1ec7n t\u1ea1i, v\u1ec1 ph\u00eda c\u00f4ng ty, ch\u00fang t\u00f4i \u0111\u00e3 ti\u1ebfn h\u00e0nh nh\u1eafc nh\u1edf v\u00e0 ki\u1ec3m \u0111i\u1ec3m nghi\u00eam kh\u1eafc t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch ca tr\u1ef1c ng\u00e0y 24 th\u00e1ng 7. V\u00e0 \u0111\u1ed3ng th\u1eddi, \u0111\u1ec3 tr\u00e1nh x\u1ea3y ra c\u00e1c s\u1ef1 vi\u1ec7c t\u01b0\u01a1ng t\u1ef1 v\u00e0 \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, trong th\u1eddi gian \u0111\u1ebfn \u0111\u00e2y, ch\u00fang t\u00f4i d\u1ef1 ki\u1ebfn s\u1ebd t\u1ed5 ch\u1ee9c ch\u01b0\u01a1ng tr\u00ecnh hu\u1ea5n luy\u1ec7n \u0111\u00e0o t\u1ea1o cho to\u00e0n th\u1ec3 nh\u00e2n vi\u00ean b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span>
\nCurrently, the company has taken strict measures to remind and review all the staff on duty on July 24. Additionally, to prevent similar incidents and to build a professional customer service team, we plan to organize training programs for all customer service department staff in the near future.<\/p>\n

M\u1ed9t l\u1ea7n n\u1eefa, \u0111\u1ea1i di\u1ec7n c\u00f4ng ty BTS, ch\u00fang t\u00f4i th\u00e0nh th\u1eadt xin l\u1ed7i v\u00e0 mong mu\u1ed1n ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 v\u00e0 mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n gi\u00e0nh cho qu\u00fd kh\u00e1ch.\u00a0<\/span>
\nOnce again, on behalf of BTS, we sincerely apologize and look forward to continuing to serve you and providing better experiences.<\/p>\n

Ch\u00fang t\u00f4i lu\u00f4n s\u1eb5n s\u00e0ng ti\u1ebfp nh\u1eadn v\u00e0 mong mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eafng nghe t\u1ea5t c\u1ea3 c\u00e1c \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p qu\u00fd b\u00e1u t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng \u0111\u1ec3 ng\u00e0y c\u00e0ng ho\u00e0n thi\u1ec7n s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty.<\/span>
\nWe are always ready to receive and look forward to hearing all valuable feedback from our customers to continually improve our products and services.<\/p>\n

N\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc hay \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p, xin qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 qua \u0111\u1ecba ch\u1ec9 mail n\u00e0y ho\u1eb7c hotline 19009999.<\/span>
\nIf you have any questions or feedback, please feel free to contact us via this email address or our hotline at 19009999.<\/p>\n

Xin ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n v\u00e0 r\u1ea5t mong \u0111\u01b0\u1ee3c ti\u1ebfp t\u1ee5c \u0111\u00f3n ti\u1ebfp qu\u00fd kh\u00e1ch.<\/span>
\nThank you very much, and we look forward to continuing to serve you.<\/p>\n

Tr\u00e2n tr\u1ecdng,<\/span>
\nYour Sincerely,<\/p>\n<\/div>\n

 <\/p>\n

VOCCABULARY:<\/span><\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
#<\/th>\nVietnamese<\/th>\nMeanings<\/th>\n<\/tr>\n
1<\/td>\nph\u00e0n n\u00e0n<\/td>\nto complain<\/td>\n<\/tr>\n
2<\/td>\n\u0111\u1ea1i di\u1ec7n<\/td>\nrepresentative<\/td>\n<\/tr>\n
3<\/td>\nquan t\u00e2m<\/td>\ninterest<\/td>\n<\/tr>\n
4<\/td>\ntin t\u01b0\u1edfng<\/td>\nto trust<\/td>\n<\/tr>\n
5<\/td>\nd\u1ecbch v\u1ee5<\/td>\nservice<\/td>\n<\/tr>\n
6<\/td>\nkh\u00f3 ch\u1ecbu<\/td>\nuncomfortable<\/td>\n<\/tr>\n
7<\/td>\nth\u00e1i \u0111\u1ed9<\/td>\nattitude<\/td>\n<\/tr>\n
8<\/td>\nd\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/td>\ncustomer service<\/td>\n<\/tr>\n
9<\/td>\nnghi\u00eam kh\u1eafc<\/td>\nstrict<\/td>\n<\/tr>\n
10<\/td>\nnh\u1eafc nh\u1edf\u00a0<\/td>\nto remind<\/td>\n<\/tr>\n
11<\/td>\nki\u1ec3m \u0111i\u1ec3m<\/td>\nto review<\/td>\n<\/tr>\n
12<\/td>\nphi\u1ec1n h\u00e0<\/td>\ninconvenience<\/td>\n<\/tr>\n
13<\/td>\nb\u1ecf qua<\/td>\nto forgive<\/td>\n<\/tr>\n
14<\/td>\ng\u00f3p \u00fd<\/td>\nfeedback<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n
\n