{"id":2923,"date":"2024-07-22T20:20:44","date_gmt":"2024-07-22T11:20:44","guid":{"rendered":"https:\/\/en.dev.vietcafe-learning.com\/material\/?p=2923"},"modified":"2024-07-31T13:01:30","modified_gmt":"2024-07-31T04:01:30","slug":"business2","status":"publish","type":"post","link":"https:\/\/en.dev.vietcafe-learning.com\/material\/business2\/","title":{"rendered":"Business 2: Answering a phone call\/Tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i"},"content":{"rendered":"

CONVERSATION SAMPLE:<\/span><\/h2>\n\n\n\n\n\n
Assistant<\/td>\nAl\u00f4! C\u00f4ng ty ABC xin nghe.<\/span>
\nHello! ABC Company speaking.<\/td>\n<\/tr>\n
Customer<\/td>\nAl\u00f4, t\u00f4i l\u00e0 Mai, \u1edf c\u00f4ng ty KIP.\u00a0<\/span>
\nHello, I am Mai from KIP Company.
\nL\u00e0m \u01a1n cho t\u00f4i g\u1eb7p anh H\u00f9ng c\u1ee7a ph\u00f2ng nh\u00e2n s\u1ef1.<\/span>
\nPlease let me speak to Mr. Hung from the HR department.<\/td>\n<\/tr>\n
Assistant<\/td>\nD\u1ea1 v\u00e2ng, em s\u1ebd chuy\u1ec3n m\u00e1y \u0111\u1ebfn anh H\u00f9ng c\u1ee7a ph\u00f2ng nh\u00e2n s\u1ef1 \u1ea1. Ch\u1ecb vui l\u00f2ng ch\u1edd m\u00e1y nh\u00e9.<\/span>
\nSure, I will transfer the call to Mr. H\u00f9ng from the HR department. Please hold the line.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi c\u1ea7n g\u1eb7p \u0111ang b\u1eadn h\u1ecdp ho\u1eb7c \u0111i v\u1eafng
\nIn case the person you need to meet is busy in a meeting or is away.<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n
Assistant<\/td>\nAl\u00f4, xin l\u1ed7i ch\u1ecb nh\u01b0ng, hi\u1ec7n t\u1ea1i anh H\u00f9ng \u0111ang kh\u00f4ng c\u00f3 \u1edf v\u0103n ph\u00f2ng \u1ea1.<\/span>
\nExcuse me, miss, but Mr. Hung is currently out of the office.<\/td>\n<\/tr>\n
Customer<\/td>\nCh\u1ecb l\u00e0m \u01a1n chuy\u1ec3n l\u1eddi gi\u00fap t\u00f4i, t\u00f4i l\u00e0 Mai, Tr\u01b0\u1edfng ph\u00f2ng h\u00e0nh ch\u00ednh c\u00f4ng ty KIP c\u00f3 vi\u1ec7c g\u1ea5p mu\u1ed1n g\u1eb7p anh \u1ea5y.<\/span>
\nPlease pass on a message for me. I am Mai, the Head of Administration at KIP company, and I urgently need to meet with him.<\/td>\n<\/tr>\n
Assistant<\/td>\nV\u00e2ng, t\u00f4i s\u1ebd chuy\u1ec3n tin nh\u1eafn v\u00e0o s\u1ed1 m\u00e1y n\u1ed9i b\u1ed9 c\u1ee7a anh H\u00f9ng. T\u00f4i c\u0169ng s\u1ebd nh\u1eafc l\u1ea1i khi anh \u1ea5y quay v\u1ec1 v\u0103n ph\u00f2ng \u1ea1.<\/span>
\nSure, I will forward the message to Mr. H\u00f9ng’s internal line. I will also remind him when he returns to the office.
\nN\u1ebfu ch\u1ecb c\u1ea7n g\u1ea5p, em c\u00f3 th\u1ec3 chuy\u1ec3n m\u00e1y \u0111\u1ebfn ph\u1ee5 tr\u00e1ch kh\u00e1c c\u1ee7a ph\u00f2ng nh\u00e2n s\u1ef1 \u0111\u1ec3 h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft.<\/span>
\nIf it’s urgent, I can transfer the call to another person in the HR department to assist you.<\/td>\n<\/tr>\n
Customer<\/td>\nC\u00e1m \u01a1n ch\u1ecb. T\u00f4i s\u1ebd ch\u1edd li\u00ean l\u1ea1c t\u1eeb ph\u00eda anh H\u00f9ng.\u00a0<\/span>
\nThank you. I will wait for Mr. H\u00f9ng to contact me.
\nCh\u1ecb c\u00f3 bi\u1ebft l\u00fac n\u00e0o anh \u1ea5y s\u1ebd quay l\u1ea1i hay kh\u00f4ng?<\/span>
\nDo you know when he will return?<\/td>\n<\/tr>\n
Assistant<\/td>\nTheo nh\u01b0 l\u1ecbch l\u00e0m vi\u1ec7c th\u00ec anh H\u00f9ng s\u1ebd quay l\u1ea1i v\u0103n ph\u00f2ng kho\u1ea3ng sau 5 gi\u1edd chi\u1ec1u \u1ea1.<\/span>
\nAccording to the schedule, Mr. H\u00f9ng will return to the office around 5 PM.
\nN\u1ebfu ch\u1ecb kh\u00f4ng phi\u1ec1n, em xin ph\u00e9p chuy\u1ec3n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u1ecb cho anh H\u00f9ng \u0111\u1ec3 anh H\u00f9ng tr\u1ef1c ti\u1ebfp li\u00ean l\u1ea1c \u1ea1.<\/span>
\nIf you don’t mind, may I pass your phone number to Mr. H\u00f9ng so he can contact you directly?
\nS\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u1ecb c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 \u0111ang g\u1ecdi \u0111\u00e2y \u0111\u00fang kh\u00f4ng \u1ea1?<\/span>
\nIs your phone number the one you’re calling from?<\/td>\n<\/tr>\n
Customer<\/td>\nV\u00e2ng, \u0111\u00fang r\u1ed3i \u1ea1.<\/span>
\nYes, that’s correct.<\/td>\n<\/tr>\n
Assistant<\/td>\nD\u1ea1 v\u00e2ng, v\u1eady em s\u1ebd chuy\u1ec3n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u1ecb cho anh H\u00f9ng nh\u00e9.<\/span>
\nOkay, then I will pass your phone number to Mr. Hung.
\nCh\u1ecb c\u00f2n c\u1ea7n em h\u1ed7 tr\u1ee3 g\u00ec n\u1eefa kh\u00f4ng \u1ea1?<\/span>
\nIs there anything else I can assist you with?<\/td>\n<\/tr>\n
Customer<\/td>\nKh\u00f4ng sao, c\u00e1m \u01a1n ch\u1ecb nhi\u1ec1u, ch\u00e0o ch\u1ecb.<\/span>
\nNo, thank you very much, goodbye.<\/td>\n<\/tr>\n
Assistant<\/td>\nD\u1ea1 kh\u00f4ng c\u00f3 g\u00ec, em ch\u00e0o ch\u1ecb \u1ea1.<\/span>
\nNot at all, goodbye.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

VOCCABULARY:<\/span><\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
#<\/span><\/th>\nVietnamese<\/span><\/th>\nMeanings<\/span><\/th>\n<\/tr>\n
1<\/td>\nal\u00f4<\/td>\nhello (use to take the phone)<\/td>\n<\/tr>\n
2<\/td>\nc\u00f4ng ty \u2026 xin nghe<\/td>\ncompany … speaking<\/td>\n<\/tr>\n
3<\/td>\nvui l\u00f2ng ch\u1edd m\u00e1y nh\u00e9<\/td>\nplease hold the line<\/td>\n<\/tr>\n
4<\/td>\nXin + Second person + th\u00f4ng c\u1ea3m<\/td>\nplease forgive me<\/td>\n<\/tr>\n
5<\/td>\nhi\u1ec7n t\u1ea1i<\/td>\ncurrent<\/td>\n<\/tr>\n
6<\/td>\nb\u1eadn h\u1ecdp<\/td>\nbe in a meeting<\/td>\n<\/tr>\n
7<\/td>\n\u0111i v\u1eafng<\/td>\nbe out of the office\u00a0<\/td>\n<\/tr>\n
8<\/td>\nngh\u1ec9 tr\u01b0a<\/td>\nbe on a lunch break<\/td>\n<\/tr>\n
9<\/td>\nngh\u1ec9 ph\u00e9p<\/td>\nbe on leave<\/td>\n<\/tr>\n
10<\/td>\n\u0111ang r\u1eddi ch\u1ed7<\/td>\nbe away from the desk<\/td>\n<\/tr>\n
11<\/td>\ng\u1ecdi l\u1ea1i<\/td>\nto call back<\/td>\n<\/tr>\n
12<\/td>\nt\u00f4i s\u1ebd \u0111\u1ee3i<\/td>\nI will wait<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n
\n